Terms and Conditions
Last Updated: March 18, 2026
These Terms and Conditions (“Terms”) govern your use of the website moldmastersneo.com and any communications from Mold Masters NEO (“we,” “us,” or “our”). By using our website or submitting a contact form, you agree to these Terms.
1. SMS Messaging Program
Program Name: Mold Masters NEO SMS Communications
Mold Masters NEO operates a transactional SMS messaging program to communicate with customers regarding mold remediation service inquiries, appointment scheduling, and follow-up communications.
2. Opt-In
By submitting the contact form at moldmastersneo.com and checking the SMS consent checkbox, you agree to receive text messages from Mold Masters NEO at the phone number provided. Opt-in is voluntary. SMS consent is not required to receive mold remediation services.
3. Message Types
Once opted in, you may receive the following types of SMS messages:
- Lead confirmation and inquiry follow-up
- Appointment scheduling and reminders
- Service status updates
- Post-service follow-up
4. Message Frequency
Message frequency varies based on your service inquiry and appointment schedule. You will typically receive no more than 5 messages per service interaction.
5. Costs
Mold Masters NEO does not charge for SMS messages. However, message and data rates may apply depending on your mobile carrier and plan.
6. Opt-Out
You may opt out of SMS messages at any time by replying STOP to any message from us. After opting out, you will receive one final confirmation message and no further SMS messages will be sent. To re-subscribe, text START to our number.
7. Help
For help with SMS communications, reply HELP to any message or contact us directly at (440) 552-9588.
8. Third-Party Sharing
We do not sell, rent, share, or transfer your phone number or SMS opt-in information to any third parties for marketing purposes.
9. Supported Carriers
SMS messaging is available through all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary.
10. Website Use
By accessing moldmastersneo.com, you agree not to misuse the site, attempt unauthorized access, or use the site in any way that violates applicable law. All content on this site is the property of Mold Masters NEO and may not be reproduced without permission.
11. Disclaimer
The information on this website is provided for general informational purposes only. Mold Masters NEO makes no warranties regarding the accuracy or completeness of any information on the site. Results of mold remediation may vary depending on individual property conditions.
12. Limitation of Liability
To the fullest extent permitted by law, Mold Masters NEO shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
13. Privacy
Your use of this website and our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
14. Changes to These Terms
We may update these Terms from time to time. The most current version will always be posted on this page with the updated date.
15. Contact Us
If you have questions about these Terms, please contact us:
Mold Masters NEO
Phone: (440) 552-9588
Website: moldmastersneo.com/contact