Privacy Policy
Last Updated: March 18, 2026
Mold Masters NEO (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit moldmastersneo.com or contact us for services.
1. Information We Collect
We may collect the following information when you submit our contact or quote request form:
- Full name
- Phone number
- Email address
- Property address or service location
- Description of your mold or air quality concern
We also collect standard website usage data (IP address, browser type, pages visited) through analytics tools such as Google Analytics.
2. How We Use Your Information
We use the information we collect to:
- Respond to your service inquiry
- Schedule and confirm appointments
- Send appointment reminders and follow-up communications
- Improve our website and services
3. SMS / Text Message Communications
By submitting our contact form and checking the SMS consent checkbox, you agree to receive text messages from Mold Masters NEO at the phone number provided. These messages may include:
- Lead confirmation and inquiry follow-up
- Appointment reminders and scheduling updates
- Post-service follow-up
Message frequency varies. Message and data rates may apply.
To opt out of SMS messages at any time, reply STOP to any message. To get help, reply HELP or contact us at (440) 552-9588.
We do not sell, rent, share, or disclose your SMS opt-in information or phone number to any third parties or affiliates for marketing purposes. SMS consent is never shared with third parties.
4. How We Share Your Information
We do not sell or rent your personal information. We do not share your information with third parties except:
- With service providers who assist in operating our website or business (who are bound by confidentiality)
- When required by law or to protect our legal rights
5. Cookies and Tracking
Our website uses cookies and similar tracking technologies to analyze website traffic and improve your experience. You may disable cookies through your browser settings, though this may affect site functionality.
6. Data Security
We implement reasonable administrative and technical safeguards to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You may contact us at any time to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of SMS communications (reply STOP to any message)
8. Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy periodically. The most current version will always be posted on this page with the updated date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Mold Masters NEO
Phone: (440) 552-9588
Website: moldmastersneo.com/contact